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CTV Support AI Agent
SpanglishMovies is an OTT platform distributing Latino films to global audiences. One of their core revenue streams is ad sales—working directly with brands and agencies looking to run geo-targeted campaigns.
DATE
16 April, 2025
Service
Customer Support AI Agent
Project Type
One Time Setup
Duration
10-14 Days
Platforms
n8n + Pinecone + Databases
The Pain Point
Providing responses to questions about ad availability:
- What is the benefit of running CTV Ads?
- What’s the reach for $1k in New York DMA?
- What is the Ad availability for the next 30 days in California State on Roku OS?
Biggest challenge?
- Not loosing leads
- Understand open-ended questions
- Check inventory database to answer
- Consistent uptime
The Solution
I designed and deployed a real-time AI support agent that uses live business data to answer high-intent customer queries—instantly. No more delayed replies, missed leads, or manual digging through spreadsheets. An AI agent that could:
- Understand open-ended questions
- Access live inventory data
- Provide instant, specific answers 24/7
- Handle thousands of variations without skip
If a question couldn’t be answered, the agent would offer to escalate. The full chat transcript would be sent to the internal team, and the question logged for training so it could be handled next time.
True Impact
1
2
Manual Research Eliminated
What used to take multiple people and five steps now happens in one, automatically.
3
No Missed Leads
When the AI can’t respond, it flags and escalates—keeping every opportunity in play.
4
Learning That Sticks
Unanswered questions are logged and resolved. The agent improves with real usage, no retraining required.
5
Scalable by Design
The same system handles ten or ten thousand conversations. No extra tools. No added team.